Planned ASMS senior doctors' strike — Thursday 1 May, 24 hours
Patient safety is our priority. Our hospitals and emergency departments will remain open. Continue to attend all appointments on the day of the strike unless we have contacted you to reschedule.
Rotorua Hospital
Corner Arawa Street and Pukeroa Road
Rotorua
3010
If your health emergency is not life threatening, but you cannot wait for an appointment with your usual doctor or healthcare provider, go to an after hours or urgent medical centre. They can help you with things like bad cuts, sprains or breaks, minor head injuries, or if you are feeling really sick. You do not need an appointment but might have to wait.
Lakes PrimeCare is Rotorua’s accident and urgent medical care centre:
They are open 8am to 8pm every day.
You can contact them on 07 348 1000
Ka Ora provides phone and video consultations for patients in rural communities on evenings and weekends.
When you contact Ka Ora, they will advise you whether the service is available for you and if there will be a fee. Some services are free.
Call Ka Ora on:
Learn more about Ka Ora (external link)
Phone: 07 348 1199
Physical address:
Rotorua Hospital
Corner Arawa Street and Pukeroa Road
Rotorua
Postal address:
Health NZ Lakes
Rotorua Hospital
Private Bag 3023
Rotorua Mail Centre
Rotorua 3046
Rotorua Hospital visiting hours are 8am to 8pm, every day. A support person may also visit outside these hours with the approval of the clinical nurse manager.
We recommend no more than 2 people visit a patient’s bedspace or room at a time.
For the safety of our patients, visitors must wash their hands or use the hand sanitiser provided when entering and leaving the ward.
If you are feeling unwell, it is very important you do not visit the hospital to avoid spreading infection.
Please do not take photos or video of patients, visitors or staff without their permission.
Bay Bus Route 6 arrives and departs Rotorua Hospital grounds close to the main entrance.
Bay Bus Route 6 timetable (external link)
Bay Bus also has bus services from Murupara and Ruatahuna to the hospital.
Bay Bus routes (external link)
The Hato Hone St John Waka Ora health shuttle is available to take patients to and from appointments at Rotorua Hospital.
These shuttles are run by volunteers and a donation is appreciated to help cover costs.
To find out about shuttle times in your area and to book a shuttle, call them on on 0800 925 2672
Waka Ora Health Shuttles — St John (external link)
A taxi service is located outside the main hospital entrance and a free phone is available near the main enquiry desk.
The National Travel Assistance Scheme helps people who need to travel long distances or travel frequently for health appointments.
There are over 300 free car park spaces on the Rotorua Hospital campus. You can access the main car park from Pukeroa Street, near the entrance to the emergency department.
Carparks are only available to people visiting or using the hospital.
The Vibe Garden Cafe is open daily from 7am to 7pm with a selection of cabinet and cooked food.
There is also a coffee kiosk in the Rotorua Hospital atrium.
A hospital chaplain is available 24/7. Ask hospital staff to request a chaplain for you, or call them on 07 348 1199 and dial extension 8793 when prompted.
Our chaplains:
Chaplains can also connect you with a member of your own denomination or faith if you want.
Volunteer chaplaincy assistants are trained to help our chaplains in their work.
You can find the chapel on the ground floor of Rotorua Hospital beside the Children’s Unit. Overlooking Mount Ngongotaha, it is open during the day for prayer, reflection and quiet retreat. After hours it can be opened by calling 07 348 1199
There is a book for you to write prayers in if you would like, and the chaplain offers these prayers to God.
Inpatients have access to a telephone. Ask a member of staff if you need to use one.
There are no laundry facilities available at the hospital.
Te Aka Matua advocates for Māori patients and their whānau and works to achieve health equity and better health outcomes for Māori.
They are located at the front entrance of the hospital, opposite the security and attendants' station.
Te Aka Matua lead a karakia at 8am on weekdays in the Rotorua Hospital Atrium. All patients and staff are welcome.
Contact:
Our social workers can provide advice and support to patients and whānau at Rotorua Hospital.
They will provide a supportive, understanding and non-judgemental social work service taking a holistic approach.
Our social workers can:
We work to ensure:
Interpreter services are available for people who do not speak English well and for people who communicate by sign language. Some services are available by phone or video (telehealth).
Let a staff member know as soon as possible if you need to use an interpreter, because it can take time to arrange one.
When you are in hospital, it's a good idea to have a key support person who can provide practical and emotional support to you at any time. We will note this person in your care plan.
Your support person will be welcome, but not obliged, to be with you to:
If you have any concerns about your care, talk to a staff member. If you cannot resolve your concern, you can contact the Nationwide Health and Disability Advocacy Service to receive free assistance.
Health and Disability Advocacy Service (external link)
Our Paimarie facility offers comfortable temporary accommodation for patients' whānau and support people who are from out of town.
Space is limited so contact us as soon as possible. To book, call 0800 768 537 between 9am to 4pm, Monday to Friday. Talk to the duty manager at the hospital's front reception if enquiring after hours, or on weekends and public holidays.
To ask about a patient you can contact us on:
You will need to tell us the full name of the patient and the ward they are in, if you know this.
For privacy reasons, we can only provide basic information about their location and condition.
You can ask to be put through to the patient's ward if you would like speak to a member of their care team.
Our hospital is a Smokefree environment and workplace. This means smoking and vaping is not allowed in any building or the surrounding grounds.
If you want to stop smoking, help and advice is available.
Contact the Manaaki Ora stop-smoking service:
Our staff can refer you, whānau, visitors and friends.
Free quit-smoking support and information is also available through: