Planned ASMS senior doctors' strike — Thursday 1 May, 24 hours
Patient safety is our priority. Our hospitals and emergency departments will remain open. Continue to attend all appointments on the day of the strike unless we have contacted you to reschedule.
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Information about hospitals in Rotorua, Taupō and surrounding areas, such as address and contact details, services, and patient and visitor information.
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In any critical or life-threatening emergency call 111 for an ambulance.
Critical or life-threatening emergencies include:
You can also go straight to an emergency department (ED).
If you are not experiencing a life-threatening emergency, but cannot wait to see your doctor or usual healthcare provider (or you do not have one) go to an after hours or urgent medical centre. They can help with most medical problems and accident care including:
You do not need an appointment but might have to wait.
Find your nearest accident and urgent medical centre — Healthpoint (external link)
Healthline provides a 24 hour, 7 days a week, free over-the-phone health service you can call for trusted health advice, information and treatment from professional healthcare providers.
If you are enrolled with a general practice (GP), their doctors, nurses and other team members can look after most of your healthcare. Same-day appointments may be available.
If you cannot wait to see your doctor or usual healthcare provider (or you do not have one) you can book a same-day appointment through an online doctor.
These appointments usually take place through a video app or a phone call. They can prescribe medicine and send prescriptions to your nearest pharmacy.
If you are not experiencing a life-threatening emergency, but cannot wait to see your doctor or usual healthcare provider (or you do not have one) go to an after hours or urgent medical centre. They can help with most medical problems and accident care including:
You do not need an appointment but might have to wait.
Find your nearest accident and urgent medical centre — Healthpoint (external link)
Get advice on medicines and common issues like:
They can suggest over-the-counter treatment, fill prescriptions, and some give immunisations. You do not need an appointment.
You can get the emergency contraceptive pill over the counter at most pharmacies or from your usual GP or healthcare provider. If you are 22 or under, you can get it free from a Sexual Wellbeing Aoteroa clinic. It is is most effective if you take it within 24 hours after unprotected sex, but it can prevent pregnancy if taken up to 3 days after.
Find a pharmacy that provides the emergency contraceptive pill — Healthpoint (external link)
Healthline provides a 24 hour, 7 days a week, free over-the-phone health service you can call for trusted health advice, information and treatment from professional healthcare providers.
Get advice on medicines and common issues like:
They can suggest over-the-counter treatment, fill prescriptions, and some give immunisations. You do not need an appointment.
If you are enrolled with a general practice (GP), their doctors, nurses and other team members can look after most of your healthcare. Call to get advice or make an appointment.
If you cannot wait to see your doctor or usual healthcare provider (or you do not have one) you can book an appointment through an online doctor.
These appointments usually take place through a video app or a phone call. They can prescribe medicine and send prescriptions to your nearest pharmacy.
There are lots of New Zealand health websites that can help with generic health concerns such as symptoms and treatments.
Search this website (internal link)
If you, or someone you know, needs immediate help:
Book an appointment with your usual GP or healthcare provider, or talk to a trusted healthcare professional. They can help you through next steps, including referrals to mental health services.
Māori, Pacific People and 12 to 24-year-olds can access free mental health services with no referral. Visit the Access and Choice website to find out how.
Free call or text 1737 24 hours a day, 7 days a week to talk with a trained counsellor. This service is free and confidential.
depression.org.nz provides information, validation and practical advice for those navigating depression and anxiety.
The Mental Health Foundation has lots of advice on how to find support for different circumstances as well as information about different mental health conditions.
Aroā Wellbeing is a resource hub with mindful tools created by rangatahi for rangatahi to support wellbeing.
depression.org.nz (external link)
If you are concerned about yourself or your pēpi contact your midwife or doctor straight away.
If you do not have a midwife or doctor, go to the emergency department if you are experiencing any of these symptoms:
Talk to your midwife or doctor if you have any concerns or questions. If you do not have a midwife, you can search for one on the ‘Find your Midwife’ website. The New Zealand College of Midwives website also has lots of information and resources.
If you do not have a midwife or doctor, you can call Healthline. Healthline provides a 24 hour, 7 days a week, free over-the-phone health service you can call for trusted health advice, information and treatment from professional healthcare providers.
Talk to your midwife or doctor if you are worried about your mental health. You can also free call or text 1737 24 hours a day, 7 days a week to talk with a trained counsellor. This service is free and confidential.
You can get the emergency contraceptive pill over the counter at most pharmacies or from your usual GP or healthcare provider. If you are 22 or under, you can get it free from a Sexual Wellbeing Aoteroa clinic. It is is most effective if you take it within 24 hours after unprotected sex, but it can prevent pregnancy if taken up to 3 days after.
Find a pharmacy that provides the emergency contraceptive pill — Healthpoint (external link)
If you are thinking about having an abortion, DECIDE has the information you need about abortion services, abortion care, and how to find a provider near you.
Find GPs and other healthcare providers on Healthpoint.
Ka Ora provides phone and video consultations for patients in rural communities. It is free for children under 14 years old.
When you contact Ka Ora, they will advise you whether this service is available for you, if you are unsure.
Call Ka Ora on 0800 252 672 (weekdays 5pm to 10pm, weekends 8am to 10pm)