If you cannot wait to see your usual doctor, nurse or healthcare provider, or you do not have one, go to an after hours or urgent care medical centre. They can help you with things like bad cuts, sprains or breaks, minor head injuries, or if you are feeling really sick. You do not need an appointment but might have to wait.
Ka Ora Telecare is an after-hours video and over-the-phone health service for people living in or visiting rural communities. It is free to speak to a nurse. All appointments are free for tamariki under 14 years old.
The transition lounge is a waiting area for patients who are:
waiting for an outpatient appointment
waiting to be admitted to a ward, either acute or elective, other areas or hospitals
waiting for discharge paperwork or to be picked up for transfer home or ongoing care.
The transition lounge is located on level 5, building 1, close to the entrance from car park A.
To pick up patients from the transition lounge:
just outside the entrance is a 20-minute parking zone providing free and convenient pick-up for whānau and carers.
once you are parked, go through the hospital entrance. The transition lounge is on your right just around the corner from the information desk.
Free Wi-Fi is available in some areas of our site. Look for "Hospital Hot Spot" in the Wi-Fi networks on your device. You will need to log in for free Wi-Fi.
Te Whare Awhina | Whānau accommodation
Te Whare Awhina is located on the Auckland City Hospital site and is available to whānau/family who meet the entry criteria.
Accommodation is short-term and primarily for whānau of patients who live outside of the Greater Auckland region. Whānau who have a patient that resides in the Auckland region will be considered on a case-by-case basis. Patients themselves are not eligible for accommodation.
We can accommodate a maximum of three whānau members. Bedding, towels, and laundry facilities are provided. A kitchen is available but families must supply their own food. A bond of $20 is required upon registration. A fee may be charged if you are not eligible for a Ministry of Health subsidy.
All bookings must be made via a referral. If you need accommodation, ask your nurse, or one of the He Kamaka Waiora team.
Domain Lodge is owned and operated by the Auckland Division of the Cancer Society. Priority and preference is given to cancer patients and their supporters, but there are some units available to the general public. There is no charge for cancer patients.
At Starship Child Health, we recognise the importance of having a parent or caregiver staying with their child whenever possible. Accommodation is available on the ward for one parent or caregiver. See staying with your child (external link) for further information.
Ronald McDonald House®
Ronald McDonald House provides a ‘home-away-from-home’, offering families a safe haven to retreat to, after a long day on the ward. From stocked kitchens to cosy lounges, we appreciate how important it is for families to escape the clinical world of medicine, and take comfort in the familiarity and routine of a home-like environment.
There are two Ronald McDonald House facilities within a few minutes walk of Starship Hospital: Ronald McDonald House – Domain (on the hospital grounds), and Ronald McDonald House – Grafton Mews (a few minutes walk down the hill).
The Hospital chapel and quiet room is situated on Level 6 at Auckland City Hospital. The chapel is open seven days a week, 24 hours a day. The chapel is used for worship, reflection, prayer and special services as required.
Weekly services
Ecumenical 10am Sunday
Roman Catholic at 11.30am Sunday
Juma prayers 1pm Friday.
Feedback
Your valuable feedback and suggestions help us provide the best possible care for our patients, whānau and communities.
If you or your whānau are admitted to the hospital and have immediate concerns about your treatment or care, speak directly to those providing your care or the manager of that area. If you feel uncomfortable talking to them or are not satisfied with their response, you can share your concerns with us by contacting our consumer feedback team.
