Planned ASMS senior doctors' strike — Thursday 1 May, 24 hours
Patient safety is our priority. Our hospitals and emergency departments will remain open. Continue to attend all appointments on the day of the strike unless we have contacted you to reschedule.
23 David Street
Westown
New Plymouth 4310.
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If your health emergency is not life threatening, but you cannot wait for an appointment with your usual doctor or healthcare provider, go to an after hours or urgent medical centre. They can help you with things like bad cuts, sprains or breaks, minor head injuries, or if you are feeling really sick. You do not need an appointment but might have to wait.
MediCross Urgent Care clinic is located at 8 Egmont St, New Plymouth
MediCross Urgent Care clinic is open every day from 8am to 8pm.
MediCross Urgent Care and GP clinic — Healthpoint (external link)
Citycare pharmacy is located next to Medicross and is open every day with the same hours as MediCross.
Carefirst Urgent Care clinic is located at 99 Tukapa St, Westown, New Plymouth.
You do not need to be enrolled with Carefirst to access their urgent care clinic.
Carefirst Urgent Care clinic is open Monday to Friday 8:30am to 5pm.
Phone: 06 753 9505
Carefirst Urgent Care clinic — Healthpoint (external link)
Call the call centre:
Note: If the phone is not answered, please leave a message and we will contact you within 7 working days.
To help us identify what information you are looking for, try to make your request as clear and specific as you can. If we do not understand your request we will get in contact to clarify the information you want to receive. Remember to include your name and contact address so that we can respond to you.
For any official information act requests:
email: hnzOIA@health.govt.nz
You can complain to the Office of the Ombudsman if you are not happy with our decision to extend the time.
Ombudsman New Zealand (external link)
The communications team aims to respond to all media enquiries in an open and timely manner.
email: hnzmedia@tewhatuora.govt.nz.
You can call the health integrity line at any time for free to report concerns about the health system, such as:
Your call will not be traced or recorded, and it will remain anonymous. All calls are passed on to the appropriate team or agency to follow up.
Phone: 0800 424 888
Visiting hours are generally 2pm to 8pm 7 days a week.
There may be reasons you would like to visit outside of these hours. Special arrangements can be made with the charge nurse if you are visiting children, seriously ill or terminally ill patients.
Talk to the ward staff if you have questions about your visit.
The main entrance to Taranaki Base Hospital is on David Street.
23 David Street
Westown
New Plymouth 4310.
There are 4 entrances (gates) to Taranaki Base Hospital.
Gate 1, David Street for:
Gate 2, Tukapa Street for:
Gate 3, Lorna Street – this entry is for building work.
Gate 4 via Lyn Street for:
Route 3 stops at Taranaki Base Hospital outside the antenatal clinic and the bus shelter outside the main entrance.
The Hāwera-New Plymouth Connector operates Monday to Friday.
Information on the timetable, fare and route - Taranaki regional council (external link)
This free service is for coastal Taranaki residents needing to get to essential appointments such as social service, medical or hospital appointments in New Plymouth, Stratford or Hāwera.
Eligibility criteria apply.
Phone: 0800 223 390
The National Travel Assistance Scheme helps people who need to travel long distances or travel frequently for health appointments.
Information on parking at Taranaki Base Hospital.
There are mobility vehicle drop off zones for patients and visitors at:
There are designated parking spaces for people with mobility parking passes. Look for the dark blue parks on our parking map available in key areas within the hospital.
Access from the main visitors’ car park is via a ramped walkway which has a gradual gradient, landings and handrails on both sides.
The front desk in the main hospital entrance is staffed between 8am to 4:30pm.
Outside of opening hours use the telephone on the wall and call “O’ for operator assistance.
The hospital pharmacy is located on the first floor in the main corridor. It provides inpatient service only.
Taranaki Base Hospital pharmacy — Healthpoint (external link)
Free WiFi is available. Look for FreePrimoHotspot in your WiFi settings on your device.
The Chaplaincy service provides pastoral and spiritual care.
A chaplain is available 24-hours-a-day. Ask a staff member to contact us.
Chaplains are also available on request for prayer, holy communion, anointing and baptism (in emergency).
The Chapel of the Good Shepherd is located on level 2 on the same corridor as outpatients and maternity as you head away from the main wards.
It is open 24 hours a day and is available for you to visit, reflect, pray and relax in a quiet environment.
An Ecumenical Service with communion is held in the hospital chapel every Sunday from 11 to 11:30am.
Catholic Mass is held on the first Saturday of the month at 11am.
Whaiora offers temporary accommodation for whānau visiting patients in hospital. Priority is given to whānau from outside of the New Plymouth area.
The accommodation has a maximum bed capacity of 8 and a private kaumatua room for 2.
Contact the Māori Health Unit
Contact the emergency department reception
Breastfeeding and baby change areas are available in:
A cafe is located on Level 1.
Taranaki Base Hospital campus mapPDF125 KB
Taranaki Base Hospital is currently going through redevelopment. This involves building a new East Wing with upgraded facilities.
Project Maunga — Taranaki Base Hospital Redevelopment (external link)
The hospital and grounds are all smoke and vape free areas.
Meet and greet volunteers are available at the main hospital and maternity entrances.
Hours: Monday to Fridays 9am to 11:30am and 1pm to 3pm.
Ask at the front entrance reception desk if you need help with using the lifts.
Accessible toilets are available 24/7 and others are open during business hours only. Accessible toilets are also located within The Acute Services Block wards for patients and ward visitors.
Locations of accessible toiletsPDF124 KB
The medical, surgical, orthopaedic and rehabilitation wards have been built to improve the experience and independence of people with disabilities.
If you are in the Emergency Department volunteers can help you with non-medical needs from 10am to 10pm.
Wheelchair accessible dining facilities are available in the cafes. If you need help please ask at the counter.
Trained companion dogs are welcome in the hospital.
Please let us know in advance if you require this service. Local sign language communicators can be arranged.
If a qualified Sign language interpreter is needed we can offer:
We can add your preferred choice of interpreter to your medical record so that staff are aware of your needs.
You can request the Amigo hearing device for your appointment. The Amigo consists of a small microphone worn by a health professional and a set of discreet headphones worn by you.
Call the service before your appointment to book this equipment.
Let our staff know if you need a language interpreter. They can assist with booking an interpreter for your appointment using the Ezispeak interpreting service.
Our service offers:
Contact the service on:
The violence intervention programme helps people in hospital who are experiencing or have been exposed to family violence.
Contact the family violence intervention coordinator on:
Contact the child protection coordinator on: