Tauranga emergency department (ED)

For critical or life-threatening emergencies go to the emergency department or dial 111

If you are not sure how serious the problem is, call Healthline at any time for advice on 0800 611 116

Tauranga Hospital has a 24-hour emergency department. Access to the emergency department is through the hospital main entrance on 829 Cameron Road.

After hours and urgent medical centres (A&E)

If your health emergency is not life threatening, but you cannot wait for an appointment with your usual doctor or healthcare provider, go to an after hours or urgent medical centre. They can help you with things like bad cuts, sprains or breaks, minor head injuries, or if you are feeling really sick. You do not need an appointment but might have to wait.

Find urgent care on Healthpoint (external link)

The Accident and HealthCare after hours service is available to in-person medical from 8am to 8pm 7 days a week. It is open on public holidays.

19 Second Avenue
Tauranga
Bay Of Plenty 3110

Accident and HealthCare — Healthpoint (external link)

Doctor services online or over the phone often have appointments available on the same day. You do not need to be enrolled to use some of them. They are a good option if your usual doctor or nurse cannot fit you in. There will be a cost.

Online and over-the-phone GP appointments (internal link)


Contact information


Physical address:


829 Cameron Road
Tauranga South
Tauranga
Bay Of Plenty 3112


Postal address:


Health New Zealand | Te Whatu Ora Bay of Plenty
Private Bag 12024
Tauranga 3143


Visiting hours

Tauranga Hospital visiting hours are 8am to 8pm, everyday. Most patients can have up to 2 visitors at a time.


How to get to the hospital


Hospital shuttle service

Hospital shuttles are staffed by volunteers. They can get you to medical appointments if your health or mobility makes them hard to get to.

There are 2 shuttle services in the Bay of Plenty.

They cover:

  • Tauranga
  • Mount Maunganui
  • Pāpāmoa
  • Te Puke and surrounding areas (St John Health Shuttle only).

Book the shuttle at least 24 hours before your appointment. You can contact the service to take you home again after your appointment is over.

To contact St John Health Shuttle:

The shuttle runs Monday to Friday (except public holidays).

St John Health Shuttle asks for a donation to cover costs.

Hato Hone St John (external link)

To contact New Zealand Red Cross service:


Hospital buggy

The hospital buggy goes between the carpark and the main entrance of the hospital. It is available through the orderlies and can be flagged down. Ask a staff member for assistance if required.

Bus

The 55 service arrives and departs right out outside our hospital on Cameron Road.

Route 55 timetable — Baybus (external link)

National Travel Assistance

The National Travel Assistance Scheme helps people who need to travel long distances or travel frequently for health appointments.

National Travel Assistance (external link)


Parking information

Car parks

There are over 1000 parking spaces at Tauranga Hospital. The main parking is the Clarke Street car park. There are also parking areas near the cancer centre on Clarke Street and near the main entrance on Cameron Road.

Bicycle parks

There are bicycle parks at the main hospital entrance on Cameron Road and throughout the campus.

Mobility parks

There are mobility parking spaces in the Clarke Street car park and on Cameron Road by the main entrance.

Tauranga Hospital facilities

Cafeterias and gardens

There are 2 cafeterias and a rooftop garden at Tauranga Hospital.

Chapel

The chapel is located on the ground floor of the hospital.

Pharmacy

Bay Health Pharmacy is located on the ground floor of the hospital.


Patient and visitor information

You can send a message to an inpatient at Tauranga Hospital by completing our online form.

Send a patient a message — Hauora a Toi Bay of Plenty (internal link)

All of our hospital grounds are smoke and vape free. If you are a patient we encourage you to discuss quitting smoking with your doctor or nurse. They can refer you to Hāpainga, our local stop smoking service. To contact Hāpainga, call 0800 427 246

We offer interpreters in many languages, including sign language. Let the staff know in advance if you need an interpreter for an outpatient or day stay appointment.

You can send mail and flowers directly to the wards throughout the day. To deliver stamped mail, post in the mailbox at the main entrance or hand it to a staff member.


We sell the New Zealand Herald and local newspapers.

Pou Kōkiri are the front line of Māori Health Gains and Development staff that provide hospital and community-based services from Tauranga Hospital and Te Whatumauri Hauora (Whakatāne Hospital). Pou Kōkiri is a service that supports Māori language, customs and practice and advocates cultural needs.

To contact Pou Kōkiri staff:

We offer interpreters in many languages, including sign language. Let the staff know in advance if you need an interpreter for an outpatient or day stay appointment.

The mobile DVD service visits the wards daily and DVDs and portable DVD machines are available for hire.

Feedback

How was the care you or your whānau received at Tauranga Hospital? We welcome feedback, compliments or complaints to help us get things right.

Bay of Plenty feedback form (internal link)

Email: myfeedback@bopdhb.govt.nz

Postal address:

Health Quality Safety Service
Te Whatu Ora – Health New Zealand
Hauora a Toi Bay of Plenty
Private Bag 12024
Tauranga 3143